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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.

Order management & Complaints handling / Sales support (50% of the position):

• Processing sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; managing back orders with customer / sales team / planning)
• Solving Price discrepancies
• Managing deliveries with 3PLs on highest customer’s satisfaction:

- Informing customers about delivery dates;

- Scheduling orders with warehouse/carrier to ensure the timely delivery;

- Delivery follow up;

- Issuing accurate & timely shipment/export documentation

- Meeting the company’s TPW cost targets.

• Processing Transport claims – register, check and evaluate liability, maintaining feedback with customers, following up on potential related penalties
• Proactively checking the “AR claim report” and helping to close the open unpaid invoices
• Processing the approved Free of charge orders
• Keeping clear records over incoming and outgoing correspondence & archiving all purchase orders from customer
• Participating in cross-functional projects
• Securing preparation of revenue samples in the team
• Keeping close track of sales plan per account, and helping to achieve sales target
• Providing clear and qualified information towards customers (on availability, lead-time, MOQ, etc.)
• Being engaged in regular dialogs with sales department, demand planners, distribution centers, credit controllers, SF.com department, and organizing review meetings.

Leading the team & Process (50% of the position)

• Supervising the order fulfillment process of the customers on European level
• Leading a team of 5 people, conducting regular meetings with the team, provide coaching, and training newcomers. You will be also responsible for performance reviews, managing resources within the team, and ensuring a back-up structure is in place.
• Take the lead in implementation of process improvements inside the team

The Order Fulfillment Supervisor is responsible for managing a team of 5 Order Fulfillment Specialists, each with their own assigned portfolio. In this role, you will be accountable for ensuring high level of customer satisfaction regarding order/delivery management, and handling complaints.

You will also play a strong role in providing support to the Sales organization, as well as continuously improving service levels for the company.

We expect you to also provide the support in knowledge, to help in organizing tasks with focus on monitoring activity and results, to supervise processes and projects, and to support your team.

This position in based within a Shared Service Centrum (SSC) located in Prague, and is being a part of the Amsterdam-based Sales Operations team. You will be reporting to Head of Operations for PPDS, who is located in Amsterdam.

• A competitive salary combined with a quarterly bonus scheme
• Permanent employment agreement
• Additional time off: 26 days of vacation and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers
• Pension insurance contributions
• Employee Discounts for Phillips products
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card and unlimited data tariff!
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company.
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• Must-have requirements:

  • Minimum 5 years’ experience in customer relationship and/or supply chain.
  • Fluency in English
  • Previous leadership experience, abilities to motivate and develop the team
  • Good Excel skills
  • Structured approach & close loop follow up
  • Ability to work under pressure in an ever-changing environment, where deadlines have to be met
  • Team player with responsible approach to work
  • Excellent communication skills - we prefer clear and direct communication
  • Analytical mindset and proactive approach to problem solving
  • Positive attitude and outside-the-box thinking

  Those will give you an additional advantage:

  • Project management experience and skills
  • SAP knowledge (or other ERP system)

If you are interested in this position, please send us your structured resume in English.