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Order Fulfilment Supervisor

Prague - Holesovice
Posted 3 weeks ago

The Order Fulfilment Supervisor O2C role is part of the Sales Operations team based in Prague and is leading the team of OF Specialists PPDS. You work to assist the local sales in multiple countries and are in touch with customers, local sales teams, logistics forwarders and warehouses for arranging the execution.

Job Features

Job CategoryMid-Senior level, Senior
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About PPDS

PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.


50% of the role:

  • Order processing and managing order book in SAP while checking all data is correct e.g. pricing, availability check, master data, conditions, pallet size, sipping instructions, etc.
  • Open Order Book Management: daily scan open orders to anticipate and prevent potential issues, check if orders are still up to date regarding e.g. confirmation/ planned shipment date, product availability / production changes, credit blocks, etc.
  • On Time Delivery to customers: make sure orders will be delivered to customer as agreed or requested while keeping customer informed
  • Backorder and Allocation Management: In times of product shortages, determine priorities together with the inside sales / local sales mgr and demand planner for the critical products
  • Follow up on logistics and invoicing. Ensuring all documents are provided and special requirements are dealt with
  • Communicate with logistics service providers (warehousing and transport) about e.g. shipment execution and specific customer requirements. Make delivery appointments when needed
  • Manage in SF customer complaints and claims, returns/RMA process, credit-/debit notes, extended warranty, export documentation, sample and service orders
  • Internally liaise with other departments ( Finance, Quality & Service , 3 PL whs and transport etc ) and office locations when required
  • Communication with customers and inside sales /local sales teams: e.g. product availability requests, lead time, order intake, order confirmation, status/ shipment updates, etc.
  • Backup for other countries and activities from other colleagues within the team


50% of the role:

  • Leading the Order Fulfillment team
Purpose Of The Position

Prague (CZ ) - The Order Fulfilment team for Philips Professional Display Solutions is responsible for E2E order management and delivery for customers in EMEA region and serve as the main window to our B2B customers and sales agents in the countries.

The Order Fulfilment Supervisor O2C role is part of the Sales Operations team based in Prague and is leading the team of OF Specialists PPDS. You will report to the Head of Operations EMEA (strategically). You work to assist the local sales in multiple countries and are in touch with customers, local sales teams, logistics forwarders and warehouses for arranging the execution.

What Do We Offer You
  • Interesting position in an international environment within a team of friendly and team spirit professionals
  • Possibility of becoming a part of an established dynamic company with strong brand on the market;
  • Of course, a great package of benefits: Multisport card, lunch vouchers, transport allowance, 🕙flexible working hours, refreshments in the office, 26 days of vacation 🌴 and 4 sick days🤒, team events or discounts on Philips products, pension insurance contributions, and more!;
  • Company equipment – laptop, mobile phone (with corporate SIM card with unlimited tariff);
  • Hybrid work model - combining the possibility of remote work and office work (3 days office/2 days home office) - we have a nice and well-located office in Prague 7 Holešovice;
  • Informal and pleasant atmosphere: we all know each other; in the Prague office, there are around 140 people.
Education And Related Experience
  • Minimum Bachelor degree
  • Demonstrated min 5 years of experience in a logistics, customer service or order administration role.
  • Leading team experience min 2 years
  • Experience with SAP or any other ERP system is a must
  • Good hands on experience with MS Office, especially Excel
  • Professional fluency in English and conversational in Czech is a must and a dominant EU language is a plus
  • Positive attitude, can-do mentality, responsible approach
  • Excellent communications skills – liaise with internal & external customers
  • The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others
More Info

If you are interested in this position, please send us your structured resume in English.

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