Current job openings
About TPV Technology | TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities. |
About TP Vision | TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality. |
Scope | This role is within the team of Digital Customer Experience which is responsible for the global (some local exceptions) management of the customer support portals for the brands and products within TPV. These portals aim to provide self-service opportunities for all our customers (B2C and B2B) and if additional support is needed a smooth transfer to our contact centres. The primary goal from the team is to optimize the Digital Customer Experience to achieve optimal self-service to support the Customer Care (end consumer and professional/business customers) teams.
DCE team is a global team (7) located in various locations from Europe to the Asian Pacific region. Main part of the team, including the manager, is located in Amsterdam. They cover multiple focus areas from the online customer journey in general to the data analysis, UI/UX, SEO and content in specific. For the content one part of the team is fully focused on the optimization of the knowledge content, where the other half of the team is primarily focussed on the overall journey, UI/UX, SEO and analysis. |
Responsibility |
|
What Do We Offer You |
|
Education And Related Experience |
|
More Info | Please submit your resume /CV online. Contact Victoria Starovoitova (Corporate Recruiter) at info@careersattpvision.com TP Vision is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Acquisition as a result of this vacancy posting is not appreciated. |