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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

🌍 Would you like to join a friendly and diverse team in a growing international company?
🎯 Do you want to utilize your previous experience in Order Fulfilment, Order Management, or Customer Service?

📢Then this role might be the right opportunity for you!

• Processing sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; managing back orders with customer/sales team/planning)
• Managing deliveries with 3PLs to the highest customer’s satisfaction (informing customers on delivery dates; scheduling orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow-up; issuing accurate & timely shipment/export documentation), and meeting the company’s TPW cost targets
• Complaints management: registration, coordination: status check, follow-up on solution, providing feedback to customers
• Processing internal orders according to commercial organization’s instruction and requirements
• Participating on cross-functional projects
• Conducting sales data analysis, pricing reviews, providing stock availability details, etc.
• Keeping track of sales plan per guidance from sales
• Engaging in regular dialogues with Sales force, Credit Controllers, Demand Planners, W&D regarding order & complaint status; documents.

You will join the Order Fulfilment team, who are handling a portfolio of clients based in Benelux, UK, and Nordic countries. The OF Department is a part of our European Shared Service Centre based in Prague, which is supporting Philips and AOC brands in EMEA region.
The Order Fulfilment department, being the first and qualified back-office contact for Customers, makes the Order Fulfilment Specialist accountable for ensuring a high level of customer’s satisfaction regarding the order/delivery management, and complaints handling. You will also work on improving service levels for the company, and play a strong role in providing support to the sales organization.

• Employment contract for 1 year
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers - we use Pluxee cards
• Pension insurance contributions after 1 year with a company
• Employee Discounts for Phillips products
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card and unlimited data tariff!
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company.

✅ Must-have requirements:

• Working experience: 1–3 years of experience in Order Fulfilment or Order Management
• Fluency in English
• Good knowledge of MS Office tools, especially Excel.
• Experience working with ERP system
• Education: Min. secondary school
• Analytical, detailed-oriented, proactive approach to work
• Capable of following processes and guidelines
• Problem-solving skills, out-of-the-box thinking
• Excellent communication skills, capability of understanding customer needs; emotionally balanced and mature personality
• Team player with responsible and proactive approach to work
• Ability to work under pressure in an ever-changing environment where deadlines have to be met
• Ability to recognize and promote automated solutions

🌟Those will give you an additional advantage:

• Experience working in SAP system
• Knowledge of an additional European language is a big advantage
• Understanding of logistics, warehouses functioning, supply chain processes

➡️ Apply for the role, we are looking forward to hearing from you!
Our team is always happy to answer your questions and help you navigate the recruitment process!