Vendor Manager EMEA – Philips Professional Displays Solutions – Amsterdam (The Netherlands)

Prins Bernhardplein 200, 1097 JB, Amsterdam

Do you want to be part of and contribute to our growth aspiration? This is your chance! For our Consumer Care organisation we are in search of an additional Vendor Manager for EMEA.
Philips Professional Display Solutions is one of the fasted growing players in Europe in the vision industry in the B2B environment. And not without reason. We are loved because of our human approach in business and partnership. While we empower business to enjoy vision innovation and content via high quality screens available in many formats.
The market for Professional Displays is booming, so we expand our market reach, get a wider footprint and develop ourselves further to offer the right portfolio of products and services to meet the customer demand.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer with a turn-over of USD 9.1 billion in 2016. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About Philips Professional Display Solutions 

Philips Professional Display Solutions (Philips PDS) is a business unit which exclusively markets and sells Philips Professional TVs, Signage Solutions and Philips Monitors worldwide. The business unit is operated by TP Vision and MMD, two legal entities which are subsidiaries of TPV – global number one manufacturer in vision innovation. The entities are established in 2009 through a brand license agreement with Philips. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, Philips PDS uses a fast and focussed approach to bringing innovative products to market.  

Purpose Of The Position

As Vendor Manager you are responsible for efficient and effective management of our warranty services delivery for Philips Professional Display Solutions, executed by a large number of local Service Partners across EMEA. Your main work location will be Amsterdam, but you will also be travelling frequently whilst visiting the Service Partners.


Service Centre Management

  • Service KPI define and management
  • Service center SLA + tariff negotiation
  • Buffer replenishment calculation+ order
  • Service center auditing and routine management
  • Weekly routine meeting, monthly operation review and quarterly business review 
  • Installation service partner in new territory
  • Service consolidation, follow up and complete service center transfer project
  • Weekly service review Telco (or on-site) with service partners on open RMA & PUR report checking


  • Monthly stock report, sales quantity report to mapping buffer stock replenishment, monthly buffer PO report to validation team 
  • Weekly WIP report, cash out analysis and improvement actions
  • Report per management request

Cost Control

  • Well understand the cost structure and target from management team. 
  • Improve service center procedures to improve performance and reduce unnecessary cost.
  • Cash-out projects drive, action follow up and result achieved  

Daily Operations

  • Support validation team/ service partners with report/tariff checking when anything is unclear
  • Request from sales, end- customer, service partners, follow up on sales, customer escalations
  • Share service information with service network
  • Update and maintain RMA systems


  • Implement/Role Out of new LED Displays within Service Partners network (communication, training, etc.)
  • Find, secure and install back-up Service Partners
What Do We Offer You
  • A full-time position with base in Amsterdam and an EMEA work scope
  • A dynamic and versatile position with reasonable autonomy to plan and execute your work
  • Working for attractive and innovative products and applications; Philips Professional Display Solutions
  • Hands-on role in a flat organization and an open, energetic business growth environment
Preferred Skills
  • Vocational or Bachelor Degree
  • Fluency in English and preferably the ability to speak Dutch and other languages
  • Willingness to travel frequently within EMEA
  • Work experience in a similar area/role
  • Ability to switch quickly, make a good analysis of most effective actions to be taken for various issues/problems, and to escalate when needed
  • Experienced in managing and building trust with all key stakeholders/keeping multiple parties informed
  • Enthusiastic multi-tasker, balancing customer focus with agreement and budget limitations in a hectic and demanding environment
More Info

Do you want to know more about this vacancy or are you ready to apply here (please include your CV and a short motivation) or contact Sandra Lintel (Corporate Recruiter) at


Acquisition as a result of this job posting is not appreciated

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