Vendor Manager – Amsterdam (The Netherlands)

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam

Do you want to be part of and contribute to our growth aspiration? This is your chance! For our Consumer Care organisation we are in search of a Vendor Manager for EMEA for our Monitors Services.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About AOC

Headquartered in Amsterdam, AOC International (Europe) B.V. is one of Europe’s leading suppliers of computer displays. The AOC brand was founded in Taiwan in 1967 as the Admiral Overseas Corporation. It is now part of TPV Technology Limited – the world’s largest PC monitor manufacturer. The company annually distributes over 1 million displays in Europe, and more than 15 million worldwide.

About MMD

MMD is a wholly owned company of TPV Technology established in 2009 through a brand license agreement with Philips. MMD exclusively markets and sells Philips branded LCD displays worldwide. By combing the Philips brand promise with TPV’s manufacturing expertise in displays, MMD serves worldwide markets from major regional offices including Amsterdam Prague, Shanghai, Singapore, São Paulo. Through its network of local sales teams, MMD works wit hall major IT distributors and resellers. The company’s design and development center is located in Taiwan

Purpose Of The Position

As Vendor Manager you are responsible for efficient and effective management of our warranty services delivery, executed by a large number of local Service Partners across Europe & Russia. Your main work location will be Amsterdam, but you will also be travelling frequently whilst visiting the Service Partners. You will be reporting to the Senior Service Manager Monitors, Professional Displays & Hotel TV

Responsibility

Service Center Management

  • Service KPI define and management
  • Service center SLA + tariff negotiation
  • Buffer replenishment calculation+ order
  • Service center auditing and routine management 
  • Weekly routine meeting, monthly operation review and quarterly business review 
  • Installation of service partner in new territory
  • Service consolidation, follow up and complete service center transfer project
  • Weekly service review Telco (or on-site) with service partners on open cases (RMA & PUR report checking)
  • Identification of improvement actions towards service performance and customer satisfaction
  • Managing claim from service center
  • Implement company consumer strategy in service center

Reporting

  • Monthly stock report, sales quantity report to mapping buffer stock replenishment, monthly buffer PO report to validation team
  • Weekly WIP report, cash out analysis and improvement actions
  • Report per management request

Cost Control

  • Well understand the cost structure and target from management team
  • Improve service center procedures to improve performance and reduce unnecessary cost
  • Cash-out projects drive, action follow up and result achieved 
Daily Operations
  • Support validation team/ service partners with report/tariff checking when anything is unclear 
  • Request from sales, end- customer, service partners, follow up on sales, customer escalations
  • Share service information with service network
  • Update and maintain our service systems (i.e. RMA and claiming system)

Projects

  • Lead or support process improvement initiatives
What Do We Offer You
  • A full-time EMEA scope position with base in Amsterdam (next to Amstel station) 
  • A dynamic and versatile position with reasonable autonomy to plan and execute your work
  • Working for attractive and innovative consumer electronics products and applications
  • Hands-on role in a flat organization and an open, energetic business growth environment
Preferred Skills
  • Vocational or Bachelor Degree
  • Fluency in English and being effective in and external stakeholder management and tailored communication
  • Willingness to travel frequently within EMEA
  • Work experience in a similar area or role, knowledge of Customer Services, Customer Support, Consumer Care processes and customer experience
  • Independent and strong analysis and reporting of problem definition and effective actions to be taken for various issues. Escalate when needed
  • Enthusiastic multi-tasker, balancing customer focus with agreement, KPI and budget limitations in a hectic and demanding environment
More Info

Do you want to know more about this vacancy or are you ready to apply (please include your CV and a short motivation)? Please contact Sandra Lintel (Corporate Recruiters) at info@careersattpvision.com.
Note that due to the holiday period, we will start reviewing applications on 2 January 2020.

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