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Technical Support / Network Manager (Philips TV & Sound)

Full-time
Istanbul - Atasehir, Turkey
Posted 2 months ago

TPV Turkey is seeking for a Technical Support/Network Manager.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

As Technical Support/Network Manager reporting to the Consumer Care Manager in our multinational organization, you will be responsible for managing the cluster technical support task by cooperating with R&D department, supporting the contracted 3rd party repair centers and managing the service network operations with no direct reporters. You will be working with budget targets set in agreement with your Consumer Care Manager to realize the monthly, quarterly and annually forecast

Responsibility
  • New CSP technical survey and technical training
  • Support the CSP for any technical issues
  • Collect the quality issues from field and work with R&D department to come out the solutions
  • Competitors new technical trend and new technologies benchmark
  • Monthly and quarterly technical LPI review with the cluster CSP
  • Technical KPI reporting
  • Ad hoc technical issues reporting needs
  • Local technical issues escalation management consumer/retailer
  • Interact on escalations with local consumer bodies
What Do We Offer You
  • An interesting challenging position in which you have true impact on business results
  • Possibility to work for a great brand, innovative products
  • A position in an international, flat organization and an open, energetic and dynamic environment
Education And Related Experience
  • Bachelor’s degree
  • Electrical Engineering background with good technical skills
  • Experience in TV/AV Technical support
  • Experience in operational / industrial in TV
  • Third party technical support and management experience
  • Working with remote people in the field
Preferred Skills
  • High management skills for reporting
  • Driving licence
  • Good MS Office & MS project knowledge
  • Excellent in multi-tasking
  • Result driven
  • Excellent in English (written and spoken)
  • No restriction to travel
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Technical Support Manager, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

TP Vision Elektronik Ticaret A.Ş. (“TPV Turkey”) veri sorumlusu olarak İş Başvurunuz aracılığıyla topladığımız kimlik, iletişim, mesleki deneyim, özlük bilgilerine ilişkin kişisel verileriniz 6698 Sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve yürürlükte bulunan ilgili mevzuat çerçevesinde insan kaynakları süreçlerinin planlanması, iletişim faaliyetlerinin yürütülmesi ve çalışan adaylarının başvuru süreçlerinin yürütülmesi amacıyla ve KVKK’nın 5. maddesinin 2. fıkrasının c ve f bendi “Bir sözleşmenin kurulması veya ifasıyla doğrudan doğruya ilgili olması kaydıyla, sözleşmenin taraflarına ait kişisel verilerin işlenmesinin gerekli olması.” ve “ilgili kişinin temel hak ve özgürlüklerine zarar vermemek kaydıyla, veri sorumlusunun meşru menfaatleri için veri işlenmesinin zorunlu olması” hukuki sebeplerine dayalı olarak sınırlı olarak işlenecek ve sadece talep halinde bu bilgiyi edinme yetkisini haiz yetkili kamu kurum ve kuruluşlarıyla ve açık rıza vermeniz halinde işlenme amacıyla sınırlı olarak yurt dışı iştirakimizle paylaşılacaktır. Paylaşmış olduğunuz kişisel veriler, KVKK ve ilgili sair mevzuatın öngördüğü süreler saklı kalmak kaydıyla, işleme amacının gerektirdiği 2 yıl boyunca saklanacaktır. Kişisel Verilerin Korunması ile ilgili Çalışan Adayı Aydınlatma Metni’ne https://www.tpvision.com/privacy-policy/ adresinden ulaşabilir ve KVKK md. 11 ile ilgili taleplerinizi iletebilirsiniz.

Acquisition as a result of this vacancy posting is not appreciated.

 

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