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Technical Sales Support Engineer PPDS

Full-time
Germany, Hybride
Posted 4 weeks ago

Job Features

Job CategoryMid-Senior level
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About PPDS

PPDS is operated by TP Vision and MMD, subsidiaries of TPV established in 2009 through a brand licence agreement with Philips. TP Vision and MMD exclusively market and sell Philips Professional TV’s, Signage Solutions, LED Displays and Philips monitors for the B2B market worldwide. By combining the Philips brand promise with TPV's manufacturing expertise in displays, TP Vision and MMD use a fast and focused approach to bringing innovative products to market. TP Vision and MMD operate with their European headquarters in Amsterdam, the Netherlands.

Scope

As a major player in Signage and Hospitality industry, our B2B serves customers worldwide with Signage, LED and Hospitality TV products. The division serves a variety of B2B markets like Hospitality, Healthcare, Public venues, Transportation, Corporate, Education, Retail and Food & Beverage.

The Customer Application & Customer Support Engineer is responsible for timely and high-quality end to end product and application support for LED, Signage monitors and Hospitality TV and related products.

Main application support related responsibilities are specialist knowledge in the applications of Signage Monitor products, Hospitality TV and LED, including interfaces, devices, and software specific to this business.

Main customer support related responsibilities are support to customers in the field using our products, as well as performing fast feedback towards product development & Service.

The job has primary focus on customer support for Signage Monitors, Hospitality TV and LED, but both fields need to be covered.

Responsibility

Application Support

  •  Assist in designing new or adapting existing solutions to customer specific applications
  •  Provide 2nd level field support to B2B customers in the case of technical queries or issues
  •  Review and provide input towards product CRS
  •  Execute regional application releases with Customers and cooperate with the Development Centre & suppliers in product debugging
  •  Arrange trials, product evaluation, exhibitions and training for internal as well as external people

 

Customer support

  •  Organize and solve field complaints
  •  Provide 2nd line support for the helpdesk
  •  Organize rework actions
  •  Monitor and verify software improvements and communicate towards customers
  •  Knowledge transfer to Service regarding field complaints
  •  Administrate customer support database
  •  Field status reporting on regular base
  •  Organize internal stock and stock for exhibitions
What Do We Offer You
  •  Fulltime position for 50% in Ghent and 50% in Germany
  • A challenging renumeration package and a company car
  • International working and learning environment
  • You will join a great and motivated team with many different nationalities
  • Ownership of tasks and room for initiative
Education And Related Experience
  • Technical education (Bachelor or Master degree) with about 3-5 years of relevant experience
  • Good knowledge of electronics, basic software & IT (TCP/IP)
  • Good knowledge of web design and web support tools. IP network knowledge
  • Familiar with software/ hardware applications testing and debugging
  • Knowledge of Signage Monitor and/or TV systems is a strong advantage
  • Native German speaker (fluency in the German language, both verbal and written, is a must)
  • Customer oriented. Team player. Hands-on mentality
  • A result driven, proactive approach
  • Someone who can explain the problem well to customers, but also has the technical knowledge to solve it.
  • Drivers license required, share location between ISE HQ in Ghent Belgium (50%) and supporting DACH region (50%) (Being able to travel a lot)
  • Knowledge of additional languages is a strong plus (English)
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Technical Sales Support Engineer, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com 

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