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Supervisor Order Fulfilment – Philips TV/Audio

Full-time
Prague - Holesovice
Posted 2 months ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Based within a Shared Service Centrum (SSC) in Prague, Order Fulfilment Supervisor is responsible for managing a team of Order fulfilment specialists, with own assigned portfolio. Order Fulfilment Supervisor is accountable for ensuring high level of customer satisfaction (with regards to order / delivery management and complaints handling) of his/her team, plays strong role in providing support to the Sales organization as well as continuously improves service levels for the company. He/she also provides the support in knowledge, helps to organize tasks with focus on monitoring activity and results, supervises processes and projects, and enhances motivation of the team. We are seeking for a new colleague to be the supervisor of the team of 2 OF Specialists focusing on our Amazon Customer on European regional level.

Responsibility

ORDER MANAGEMENT & COMPLAINTS HANDLING / SALES SUPPORT (70% of the position)

  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Solve Price discrepancies
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with warehouse/carrier to deliver as per promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets.
  • Process Transport claims – register, check and evaluate liability, maintain feedback with customer, follow up on potential connected penalties
  • Proactively check “AR claim report” and helps to close the open unpaid invoices
  • Process approved Free of charge orders
  • Keep clear records over incoming and outgoing correspondence & archive all purchase orders from customer
  • Participation on cross-functional projects
  • Secure preparation of revenue samples in the team
  • Keep close track of sales plan per account and help to achieve sales target
  • Provide clear and qualified information towards customers (on availability, lead-time, MOQ, etc.)
  • Be engaged in regular dialogs with sales department, demand planners, distribution centers, credit controllers, SF.com department, organize review meetings

LEADING THE TEAM & PROCESS (30% of the position)

  • Supervise the order fulfillment process of the Amazon customer on European level
  • Leading team of 2 people, regular meetings with the team, coaching of individuals, train new comers, performance reviews, managing resources within the team and ensuring back-up structure is in place
  • Take the lead in implementation of process improvements inside the team
What Do We Offer You
  • Interesting position in an international environment of European SSC within the team of friendly and team spirit professionals
  • Possibility to become a part of established dynamic company with strong brand on the market
  • Interesting position offering responsibility for demanding international customer
  • Opportunity to lead projects and have impact on company business
  • Competitive remuneration package and wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice
Education And Related Experience
  • University degree preferably in economics/ business
  • Min. 5 years’ experience in customer relationship and/or supply chain, having ideally already some leadership experience
  • Fluent in English, other European language is advantage
  • SAP knowledge welcome, good Excel skills & analytical capability
  • Structured approach & close loop follow up
  • Proactive behavior in order to resolve problems & queries with analytical and efficiency focus
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Team working with responsible approach to work, leadership skills, ability to motivate, develop the team
  • Excellent communication skills, clear and direct, positive mental attitude, out of box thinking
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Supervisor Order Fulfilment, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

Acquisition as a result of this vacancy posting is not appreciated.

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