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Senior Order Fulfillment Specialist /Mandarin/ ENG – Philips Audio

Full-time
Prague - Holesovice
Posted 1 month ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Based within a Shared Service Centrum in Prague, Senior Order Fulfilment Specialist for Direct Import is the first & qualified back office contact for Customers in the Segment of Direct Import from China to Europe. Order Fulfilment Specialist for is accountable for ensuring high level of customer´s satisfaction (with regards to order/delivery management and complaints handling), plays strong role in providing support to the European Sales team as well as continuously improving service levels for the company. Furthermore also provides support in knowledge of FOB & Direct Import flows, helps to organize tasks with focus on monitoring activity and results, and supervises related processes.

Responsibility

ORDER MANAGEMENT and COMPLAINTS HANDLING

  • Process FOB sales orders in an accurate & timely manner
  • Manage FOB Order Book and maintain its accuracy to ensure high quality reporting
  • Check Sales Container file and follow up maintaining relevant data for Europe
  • Follow up on price discrepancies
  • Support weekly credit evaluation and release to ensure transportation requests in China can be timely issued
  • Keep clear records over incoming and outgoing correspondence & archive all Purchase orders from customers

SALES SUPPORT

  • Support the country sales teames in their day to day activities
  • Sales data analysis, pricing review, stock availability information, customer/sales office visits
  • Closely keep track of sales plan per guidance from commercial organization, marketing and planning department

COMMUNICATION (External & Internal)

  • Provide clear and qualified information, per guidance from Sales department, towards Customers (on availability, lead time, EDI, etc.)
  • Engage in regular dialogs with other teams - Salesforce, Credit Controllers, Demand Planners, W&D regarding order & complaint status, documents
What Do We Offer You
  • Possibility to become a part of a market established dynamic company with strong brand
  • International environment of a middle size European SSC within friendly spirit
  • Competitive remuneration package plus quarterly bonus
  • Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport allowance, discount on company products, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice; currently mainly homeworking mode of work
Education And Related Experience
  • Min. bachelor degree
  • Min. 2 years for Specialist, 5y for Senior of experience in customer relationship and/or supply chain oriented role
  • Fluent in Mandarin Chinese + English
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Comprehensive know-how about sales and logistic processes and Order To Cash process
  • Experience with EDI in OTC process is an advantage
  • Very good communication skills, capability of understanding customer needs, emotional balance and mature personality
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible and proactive approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Senior Order Fulfilment Specialist, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com 

Acquisition as a result of this vacancy posting is not appreciated.

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