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Senior Order Fulfillment Specialist ENG+GER PPDS

Full-time
Prague - Holesovice
Posted 2 weeks ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

We are looking for experienced Senior Order Fulfillment Specialists O2C to join our Philips Professional Display Solutions Team. Responsible for E2E order management and delivery for customers in the EMEA region, as well as serving as the primary point of contact for our B2B customers and sales agents in each country. You assist local sales in multiple countries and communicate with customers, local sales teams, logistics forwarders, and warehouses. Will be based in a Shared Service Center in Prague and will be a part of the Amsterdam-based Sales Operations team, reporting to manager in Amsterdam.

Responsibility
  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
  • Complaints management: registration, coordination: status check, follow up on solution, feedback to customers
  • Process internal orders according to commercial organization´s instruction and requirements
  • Participation on cross-functional projects
  • Sales data analysis, pricing review, providing stock availability details, etc.
  • Keep track of sales plan per guidance from sales
  • Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams
What Do We Offer You
  • Dynamic company with strong brand products on the market
  • Interesting position offering responsibility for demanding international customer
  • International environment of middle size European SSC within friendly team where proactivity, initiative and constant search for better ways of working and improvements are valued
  • Competitive remuneration package, wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, Multisport card, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice - hybrid mode of working combining possibility of home office and office work
Education And Related Experience
  • Min. bachelor degree
  • 3 - 5 years’ experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement-oriented role
  • Experience with SAP or any other ERP system is a must
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Fluent in English plus German
  • Positive attitude, can-do mentality, responsible approach
  • Excellent communications skills – liaise with internal & external customers
  • The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfillment Specialist, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

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