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SAP Key User – OtC Support Specialist – Philips TV/Audio

Full-time
Prague - Holesovice
Posted 1 month ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Embedded in the multi-disciplinary European Sales Operations team, the SAP Key User - OtC Specialist acts as a process expert and SAP key user for the business, analyses and solves advanced queries and uses advanced techniques to satisfy internal / external customer demands (mass uploads; automation; batch schedule). Accountable for ensuring high level of internal/external customer satisfaction (with regards to SAP processes and improvement) and representing the SAP key user/ expert in the company’s continuously improving process culture.

Responsibility

PROCESS EXPERT

  • As a process expert in order-to-cash (SAP SD) and SAP key user for Order Fulfilment teams
  • Analyses and solves advanced queries and claims
  • Ensures continues increase in automated processes, leading to efficiency improvements
  • Supports the operations around SAP, from analytical and architectural point of view
  • Strong involvement in various SAP and Salesforce.com projects is expected, either as a project member or project coordinator, representing the order-to-cash process

OPERATIONAL SUPPORT

  • Ensure creation of billing documents in SAP via Salesforce interface, resolve issue and execute mass uploads (if needed)
  • Updating of various sales and order processing reports including definition of new reports
  • Monitor proof of delivery interface functionality, identify root cause of errors and follow-up / resolve issues
  • Monitor automatic background jobs such as delivery creation, invoice creation and take corrective actions in case of failures
  • Maintains and ensures correct functionality of SAP invoice outputs for all European customers (in cooperation with Collection Team)
  • Executes internal controls related to POD and billing
What Do We Offer You
  • Interesting position within a multicultural friendly team environment of middle size European SSC
  • Possibility to join in dynamic company with strong brand on the market
  • Challenging responsibilities with focus on projects/improvements/development
  • Competitive remuneration package, wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice, hybrid working with min 2 days in the office /week
Preferred Skills
  • Experience 1-3 years in customer facing role with analytical content
  • Good understanding of sales, commercial processes and tools
  • Good to advanced knowledge of SAP ERP (SD module), understanding the overall flow of master data and order-to cash process
  • Excellent Excel skills, ability to work with various systems to extract and analyze data
  • Fluent in English
  • Excellent communication skills
  • Proactive behavior in order to resolve problems & queries independently with efficiency focus
  • Structured and analytical approach, sense of organization & close loop follow-up
  • Capable to manage many different cases at the same time
  • Mind for details and high attention to accuracy
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great OtC Support Specialist, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

Acquisition as a result of this vacancy posting is not appreciated.

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