Salesforce Specialist/ Business Analyst – Philips TV/Audio – Prague (CR)

Full-time
Prague - Holesovice

We are seeking a versatile Salesforce Specialist/Business Analyst. This is an exciting time to join the Salesforce Team at TP Vision in Prague. Interested? Apply today!

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Purpose Of The Position

Based within the European Shared Service Centre (SSC) in Prague, the Salesforce Specialist/Business Analyst will deal with various Salesforce analytical, development and architectural tasks for the entire European organisation and potentially beyond. As part of a team they will be responsible for the end-to-end delivery of customised solutions for our business. The team supports all internal customers. Versatility to switch between project-based business analysis and Salesforce development and support.

This an exciting time to join the Salesforce Team at TP Vision. There is a major project underway to build an interface with the ERP system as well as a global support rollout with the end goal of creating a centre of excellence for Salesforce development and support.

Responsibility

Business Analysis (50%) :

  • Work with business stakeholders and end users to gather, understand and define business requirements
  • Develop user stories/scenarios and to-be process flows to support the design and development of Salesforce solutions for our internal clients
  • Work collaboratively with team members to design and implement effective solutions that meet specialist/global requirements
  • Complete the configuration for user stories within Salesforce using native features and/or customisation
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with stakeholders including requirement sessions, system demos, user acceptance testing, and end user training

Salesforce Support (50%) :

  • Help to drive continuous improvement within the own team in the area of Salesforce.com by assessing needs of Sales, Finance and Order Fulfilment
  • Assist in the design and implementation of new features, change requests and maintenance of existing functionalities including automation, scripting, troubleshooting and fine-tuning
  • Participate in projects that involve various stakeholders to introduce new features, promote overall acceptance, increase usability and know-how of Salesforce
  • Perform administrative and analytical tasks such as account creation, mass down- & uploads of credit notes, pricing, customer data, incomplete or incorrect request data and communication with requestors
  • Administrator of Salesforce.com from a development and an architectural point of view
What Do We Offer You
  • Interesting position with challenging responsibilities and projects to work on
  • Possibility to become a part of dynamic company with a strong brand on the market
  • Multicultural team of the SSC with professional, friendly working environment
  • Competitive remuneration package and benefits (26 days of holidays, 4 sick days, meal tickets, transport allowance, pension fund contributions, company products e-shop, mobile phone, notebook)
  • Attractive work location in Prague 7 - Holešovice
Preferred Skills
  • University degree
  • Min 2 years’ work experience in Sales Cloud (both operations and development)
  • Basic knowledge of Force.com (Apex, Visualforce, SOQL), triggers and classes
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
  • Retail industry experience a bonus
  • Fluent in English, other languages, particularly Mandarin Chinese a big plus
  • Preferred holder of business analyst qualification, BSC or equivalent
  • Demonstrable experience gathering and analysing user requirements and delivering solutions to customers
  • Understanding of Delivery and Project Management frameworks, methodologies, and practices (Waterfall, Agile, Scrum)
  • Capable of managing many different cases at the same time
  • Excellent communication skills
  • Proactive behavior in order to resolve problems & queries
  • Structured and analytical approach
More Info

If you are interested in this opportunity, please send us your CV with motivation letter in English. Please contact Lenka Rahma at lenka.rahma@tpv-tech.com.

Acquisition as a result of this vacancy posting is not appreciated.

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