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Sales Support Manager EU

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 1 week ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Amsterdam (The Netherlands) – The Sales Support Manager is part of the European Sales Support Team. The Sales Support Manager is responsible for Europe and will report directly to the Head of Global Sales Support. For this role the Sales Support Manager is the linking pin between customer needs and operations and responsible to manage the CX for all products. In this role the Sales Support Manager has a good knowledge of all the products and knows how to translate the problems that occurs, to the back end of customer service. The Sales Support Manager will focus on improving customer service on diverse projects, makes sure that the service policies are up to par and reports/communicates on diverse levels of the organisation.

Responsibility
  • Co-develop Consumer Care Policies and new service scenarios and responsible for the implementation and alignment with the respective CS teams
  • To execute country/SO Service policies which support the global consumer care ways of working
  • To provide leadership and expertise to support the country/SO team in executing Marketing strategies, i.e., warranty policies, return policies, concession policies, service scenarios, etc. and align with the respective BE teams for implementation and execution      
  • Contact window for Sales team for escalations, coordinate with CS teams for customer solution, communicate and update Sales
  • To maintain and distribute warranty policy documentation for the respective business and markets
What Do We Offer You
  • Fulltime position and competitive rewards , based in Amsterdam
  • An interesting, dynamic, challenging, and fast-moving international working environment
  • Opportunity to grow true business sense
Education And Related Experience
  • 8 years business experience (consumer care experience is preferred)
  • Academic / Higher Business School or via experience
  • Knowledge of Consumer Care (or related areas) processes
  • Insight and knowledge of Market developments
  • Trade & Retail knowledge
  • Knowledge of Net Promoter Score Management
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Sales Support Manager, then apply today.

Please contact Chelsea Nguyen (Corporate Recruiter) at Chelsea.nguyen@tpv-tech.com (please include your CV and a short motivation).

Acquisition as a result of this vacancy posting is not appreciated.

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