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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

The Order Fulfilment Supervisor is responsible for managing a team of 5 Order Fulfilment Specialists, each with their own assigned portfolio. In this role, you will be responsible for managing the team, and handling your own - smaller - portfolio. You also will be accountable for ensuring high level of customer satisfaction regarding order/delivery management, and handling complaints.

Order Fulfilment Supervisor also plays a strong role in providing support to the Sales organization, as well as continuously improving service levels for the company. We expect you to also provide the support in knowledge, to help in organizing tasks with focus on monitoring activity and results, to supervise processes and projects, and to support your team.

This position in based within a Shared Service Centrum (SSC) located in Prague, and is reporting to the Senior Manager Order Fulfilment, who is also based in Prague.

1. Order management & Complaints handling: you will be overall responsible for smooth order management execution, which includes:

• Processing sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; managing back orders with customer / sales team / planning)
• Scheduling deliveries with Distribution centres in order to satisfy Requested delivery date, booking “slots” where applicable, looking for efficiency in volume consolidation (utilisation of pallets/trucks), managing shipments with 3PLs, following upon unloading, informing customer about potential issues on the way, etc.
• Reviewing transport claims as reported by customers, analysing incoming evidence, registering as per internal process, supporting communication towards customer if needed, proactive checking of “AR claim report” and helping to close open unpaid invoices
• Supporting the team with back up in scope of above activities where/when necessary

2. Sales Support

• Keeping close track of Country Sales plans per account, and helping to achieve Sales target
• Participating in customer meetings (online and visits in person) where applicable
• Understanding customer needs and providing support to Key Account Managers/Business Management accordingly
• Helping to validate and setup customer requirements in close cooperation with other departments, and/or suggesting alternative solutions

3. Communication and cross-department collaboration

• Being proactively engaged in regular dialogues with Customers, Sales, Demand Planners, Distribution centres, Credit Controllers, etc.
• Organizing review meetings with Commercial Directors & Business Management
• Being ready to present and argument for proposed solutions (external/ internal audience)

4. Team leadership & People development

• Coaching, mentoring & develop team to ensure expected performance
• Supporting team members in operational issues (IT tickets, attendance system, etc.)
• Taking care of new team members’ onboarding, as well as keeping the training tracking tool in place for all employees within the team, with action plans in place to minimize knowledge gaps
• Making sure that the team follows the processes and procedures and has an adequate knowledge to do so.
• Securing routine management, including performance reviews, task delegation, escalation process, etc.

Last, but not the least - you will also participate in audit activities, process improvements and maintenance, as well as various projects.

• An employment contract as a maternity cover, expected duration till the end of 2026
• A competitive salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holiday and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Monthly public transport allowance - available from the first month
• Multisport card - available from the first month
• Meal vouchers - fully covered by the employer, also provided from the first month
• Pension insurance contributions
• Employee Discounts for Phillips products
• Unlimited access to online courses and trainings from our provider
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company

• Min. secondary school with a graduation exam
• Approximately 5 years’ experience in customer relationship and/or supply chain.
• Fluency in English
• Previous leadership experience, including people development
• Working experience with MS Office, and especially good Excel skills
• Experience with ERP system
• Solid understanding of Order-to-Cash and logistic processes, comprehensive overview on sales processes
• Structured approach
• Ability to work under pressure in an ever-changing environment, where deadlines have to be met
• Team player with responsible approach to work
• Excellent communication skills - we prefer clear and direct communication
• Emotionally balanced, mature personality
• Ability to recognize and promote automated solutions
•  

Those will give you an additional advantage:

• Project management experience and skills
• SAP knowledge
• Additional European language
• Understanding EDI (electronic data exchange)

Do you want to know more about this position or are you ready to apply (please enclose your English CV and a short motivation)? Contact us via info@careersattpvision.com