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Order Fulfilment Specialist O2C EMEA

Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 2 months ago

Do you want to be part of PPDS and contribute to our growth aspiration? This is your chance! We are looking for an enthusiastic and experienced Order Fulfilment Specialist for O2C process.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

About PPDS

PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.


Amsterdam (the Netherlands) - The Order Fulfilment team for Philips Professional Display Solutions is responsible for E2E order management and delivery for customers in EMEA region and serve as the main window to our B2B customers and sales agents in the countries. The Order Fulfilment Specialist O2C role is part of the Sales Operations team based in Amsterdam. You will report to the Team Lead Order Fulfilment EMEA (functionally) and to the Head of Operations EMEA (strategically ) .You work to assist the local sales in multiple countries and are in touch with customers, local sales teams, logistics forwarders and warehouses for arranging the execution.

  • Communication with customers and local sales teams: e.g. product availability requests, lead time, order intake, order confirmation, status/ shipment updates, etc.
  • Order processing and managing order book in SAP while checking all data is correct e.g. pricing, availability check, master data, conditions, pallet size, sipping instructions, etc.
  • On Time Delivery to customers: make sure orders will be delivered to customer as agreed or requested while keeping customer informed
  • Follow up on logistics and invoicing. Ensuring all documents are provided and special requirements are dealt with
  • Order Book Management: daily scan open orders to anticipate and prevent potential issues, check if orders are still up to date regarding e.g. confirmation/ planned shipment date, product availability / production changes, credit blocks, etc.
  • Keep track of project installation schedule with customers, ensure all requirements and timings are met while providing feedback to customers and local sales team
  • Backorder and Allocation Management: In times of product shortages, determine priorities together with the local sales manager and demand planner for the critical products
  • Communicate with logistics service providers (warehousing and transport) about e.g. shipment execution and specific customer requirements. Make delivery appointments
  • Including sales support, customer complaints and claims, returns/RMA process, credit-/debit notes, extended warranty, export documentation, sample and service orders
  • Backup for other countries and activities from other colleagues within the team
  • Internally liaise with other departments ( Finance, Quality & Service , 3 PL whs and transport etc ) and office locations when required
What Do We Offer You
  • A dynamic and fast moving international and technology driven environment
  • Competitive remuneration package
  • Fulltime position, based in Amsterdam
  • Hybrid way of working, with possibility to work from office & home
  • A fantastic role in a flat organization and an open, energetic and dynamic environment
  • Working for a great brand, an interesting fast growing B2B industry with attractive and innovative products and solutions.
Education And Related Experience
  • Bachelor degree • Demonstrated 3 - 5 years of experience in a logistics, customer service or order administration role.
  • Experience with SAP or any other ERP system is a must
  • Good hands on experience with MS Office, especially Excel
  • Professional fluency in English plus a dominant EU language is required: German or Dutch or Spanish is considered a big advantage!
  • Positive attitude, can-do mentality, responsible approach
  • Excellent communications skills – liaise with internal & external customers
  • The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfilment Specialist, then apply today. Please send your English CV and a short motivation to

Acquisition as a result of this vacancy posting is not appreciated.

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