Order Fulfillment Teamlead

Full-time
Prague - Holesovice
About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer with a turn-over of USD 9.1 billion in 2016. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand. TP Vision engages in developing, manufacturing and marketing Philips branded TV sets in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Purpose Of The Position

Based within our Shared Service Center based in Prague the Order Fulfillment Teamlead is responsible for the country team that supports a specific country (Benelux/UK/Nordic) with regards to the Order Fulfilment Process including order entry, administration, and shipping. The position oversees the order tracking process and ensures the orders are processed in accordance with the organization's customer service standards and minimum costs.

 

Responsibility

Supervise the whole Order Fulfilment process of the team in order to achieve that :

  • All incoming orders are processed properly/on-time
  • Deliveries are scheduled according to customer requirements
  • Pallets/Trucks are utilized
  • Revenue is recognized in line with company policy
  • Claims for damaged goods/boxes, shortages etc. are processed properly
  • Secure that the process is working, in case orders are processed within EDI

Goal: a perfect order is one that is on time, complete, and undamaged, along with the correct paperwork to accompany it.

Process improvement

  • Drive efficiency and automation in processes
  • Continue improvement of customer satisfaction index

People management

  • Regular meetings with the team, team members (1-to-1) etc.
  • Coaching of individuals
  • Performance reviews
  • Managing resources within the team and ensuring back-up structure is in place

Secure good communication within the team and with relevant stakeholders ( Customers, Sales director, KAMs, Collection team)

  • Securing that Monthly review meetings with Sales organisation are in place
  • Initiating quarterly meetings with Distribution centers

Internal Control Standards (ICS)

  • Quarterly self-assessment of processes

Audit (External & Internal)

  • Secure that ”samples” for revenue testing are delivered on time (orders, proof of deliveries, picking list, CMRs etc.)

SAP Key user for SD (Sales distribution) model

 

What Do We Offer You
  • An interesting position within a multicultural environment, daily use of English
  • Competitive remuneration package plus wide range of benefits
  • Attractive work location in Prague 7 - Holešovice
Preferred Skills
  • Type of degree: preferably a Master Degree, focused on business administration (or extensive experience)
  • Experience 3-5 years as team lead in a back office role within a SSC organization or multinational company
  • Excellent commercial understanding & process knowledge of CE or FMCG industry
  • SAP skills are an advantage
  • Good Excel skills & analytical capability
  • Fluent in English (Good knowledge of one other foreign language is a plus)
  • Excellent communication skills, clear and direct
  • Proactive behaviour in order to resolve problems & queries with analytical and efficiency focus
  • Structured approach & close loop follow up
  • Coaching capabilities
  • Project management
More Info

Do you want to know more about this vacancy? Please contact Daniela Kozlíková at Daniela.kozlikova@tpv-tech.com.

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