Order Fulfillment Specialist (French & English language skills) – Prague (CR)

Full-time
Prague - Holesovice
About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Purpose Of The Position

Based within a Shared Service Center in Prague, the Order Fulfilment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment for Benelux countries market, accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. The Order Fulfillment Specialist also plays a strong role in providing support to the sales organization.

We particularly value innovation, agility, execution and accountability and hence we are looking for a candidate who can easily identify with these characteristics and effectively cover communication with our internal & external customers.

Responsibility

Order Management & Complaints handling:  

  • To process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • To manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
  • To process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers
  • To process internal orders according to the CO’s instruction and requirements (marketing; consumer care; finance)
  • To participate in on cross-functional projects (long term, short term)

Sales Department Support:

  • To support the country sales team in their day to day activities. This may include sales data analysis, pricing review, providing stock availability details, customer/sales office visits, etc.
  • To closely keep track of sales plan per guidance from CO, marketing and planning department

Communication (internal and external):

  • To provide clear and qualified information, per guidance from CO, towards Customers (on availability, lead time, MOQ, EDI, etc.)
  • To engage in regular dialogs (pro- & re-active) with CO contacts (Sales force, Credit Controllers, Demand Planners, W&D) regarding order & complaint status, documents
What Do We Offer You
  • Possibility to become part of a market established dynamic company with strong brand
  • International environment of a European SSC within the team of motivated professionals
  • Competitive remuneration package plus quarterly bonus
  • Contract for indefinite period of time
  • Wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice
Preferred Skills
  • Min. High School degree
  • 2 years’ experience in customer relationship and/or supply chain, or strong motivation to go this direction
  • Fluent in Dutch and English
  • Good hands on with MS office tools, especially Excel welcome, SAP experience as advantage
  • Comprehensive know-how about sales and logistic processes and Order To Cash process
  • Experience with EDI in OTC process is an advantage
  • High interpersonal skills, very good communication skills, capability of understanding customer needs, emotional balance and mature personality
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions
More Info

Do you want to know more about this vacancy or are you ready to apply (please include your CV and a motivation)?
Please contact Barbora Kriesmanova (HR department) at barbora.kriesmanova@tpv-tech.com

Acquisition as a result of this vacancy posting is not appreciated

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