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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization. We are seeking for the new colleague to join the team focusing on DACH countries.

• Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
• Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
• Complaints management: registration, coordination: status check, follow up on solution, feedback to customers
• Process internal orders according to commercial organization´s instruction and requirements
• Participation on cross-functional projects
• Sales data analysis, pricing review, providing stock availability details, etc.
• Keep track of sales plan per guidance from sales
• Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams

• Dynamic company with strong brand products on the market
• Complex responsibilities within supply chain process
• International environment, friendly team
• Competitive remuneration package, wide range of benefits: discount on Philips products, transport and meal allowance, Multisport card, 26 days of holidays, 4 sick days, contributions to the pension insurance,
• Attractive work location in Prague 7 - Holešovice - hybrid mode of working combining possibility of office and home office work (3/2 days)

• Min. bachelor degree
• Entry level / experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement oriented role
• Fluent in English and German
• Good hands on with MS office tools, especially Excel, SAP experience is advantage
• Analytical, detailed oriented, focused, responsible, capability of understanding customer needs
• Very good communication skills, emotional balance and mature personality
• Positive and out of box thinking, common sense, can-do approach
• Team working, proactive person with drive, interested to learn new things
• Ability to work under pressure in an ever-changing environment where deadlines have to be met

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfillment Specialist, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

Acquisition as a result of this vacancy posting is not appreciated.