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Order Fulfillment Specialist ENG/GER/DUTCH/SPA -PPDS

Full-time
Prague - Holesovice
Posted 3 weeks ago

We are looking for two experienced Order Fulfillment Specialists O2C to join our Philips Professional Display Solutions Team. You will be responsible for E2E order management and delivery for customers in the EMEA region, as well as serving as the primary point of contact for our B2B customers and sales agents in each country. You assist local sales in multiple countries and communicate with customers, local sales teams, logistics forwarders, and warehouses. You will be based in a Shared Service Center in Prague and will be a part of the Amsterdam-based Sales Operations team, reporting to manager in Amsterdam.

1) Order Fulfillment Specialist PPDS – English + German

2) Order Fulfillment Specialist PPDS – English + Dutch & Spanish advantage

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About PPDS

PPDS is operated by TP Vision and MMD, subsidiaries of TPV established in 2009 through a brand license agreement with Philips. TP Vision and MMD exclusively market and sell Philips Professional TV’s, Signage Solutions, LED Displays and Philips monitors for the B2B market worldwide. By combining the Philips brand promise with TPV's manufacturing expertise in displays, TP Vision and MMD use a fast and focused approach to bringing innovative products to market. TP Vision Europe B.V. as a sister company of MMD who is organizing the recruitment process of the position.

Purpose Of The Position

Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization.

Responsibility
  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
  • Complaints management: registration, coordination: status check, follow up on solution, feedback to customers
  • Process internal orders according to commercial organization´s instruction and requirements
  • Participation on cross-functional projects
  • Sales data analysis, pricing review, providing stock availability details, etc.
  • Keep track of sales plan per guidance from sales
  • Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams
What Do We Offer You
  • Dynamic company with strong brand products on the market
  • Complex responsibilities within supply chain process
  • International environment of middle size European SSC within friendly team where proactivity, initiative and search for better ways of working and improvements are valued
  • Competitive remuneration package, wide range of benefits: discount on Philips products, transport and meal allowance, Multisport card, 26 days of holidays, 4 sick days, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice - hybrid mode of working 3 office and 2 home office days/ per week
Education And Related Experience
  • Min. bachelor's degree
  • 3 - 5 years of experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement-oriented role
  • Experience with SAP or any other ERP system is a must
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Fluent in English plus German for the first role and for the second role English and Dutch or Spanish is a big advantage
  • Positive attitude, can-do mentality, responsible approach
  • Excellent communications skills – liaise with internal & external customers
  • The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfillment Specialist, then apply today. Please send your English CV and a short motivation to info@careersattpvision.com

Acquisition as a result of this vacancy posting is not appreciated.

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