Order Fulfillment Specialist Dutch and English for our office in Prague

Full-time
Prague - Holesovice
About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer with a turn-over of USD 9.1 billion in 2016. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand. TP Vision engages in developing, manufacturing and marketing Philips branded TV sets in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Purpose Of The Position
As our new and energetic Orderfulfillment Specialist you strive for the utmost customer's satisfaction (with regard to order/delivery management and complaints handling) as well as continously improving the service levels  for the company.  You will be based within our Shared Service Center in Prague at the Customer Service Desk where you will be the first back office contact for our customers.
 
Responsibility

ORDER MANAGEMENT and COMPLAINTS HANDLING

  • To process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team)
  • To manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with RDC to deliver as per Promised delivery date; delivery follow up; ensure accurate & timely shipment/export documentation)
  • To process Complaints: registration, coordination: status check, feedback on solution, follow up to Customer, seeking Customers´ feedback on satisfaction, return/refusal handling
  • To process internal orders according to the CO’s instruction and requirements (marketing; consumer care; finance)
    Keeping clear records over incoming and outgoing correspondence / documents and archiving

COMMUNICATION (External & Internal)

  • To provide clear and qualified information, per guidance from CO, towards Customers (on availability; on price; promo & sample materials etc.)
  • To engage in regular dialogs (pro- & re-active) with CO contacts (Sales force, Credit Controllers, Demand Planners, W&D) regarding order & complaint status, documents

SALES SUPPORT 

  • Supports National Account Representatives in customer visits (participate if necessary), annual meetings, shows, portfolio meetings, regular visits, listing information, etc.
  • Supports the CO sales teams to chase for payment settlement of customer
  • Closely keep track of sales plan per guidance from CO
What Do We Offer You
  • Interesting position within a multicultural environment
  • Competitive remuneration package
  • Attractive work location in Prague 7 - Holešovice
Education And Related Experience
  • High School/ University Graduate
  • 2 years’ experience in customer relationship and/or supply chain
  • Fluent in English and Dutch language
  • Good hands on with MS office tools, SAP experience is preferred
  • Comprehensive know-how about sales processes
  • High interpersonal skills, very good communication skills, capability of understanding customer needs, emotional balance and mature personality
  • Team working with responsible approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions
More Info

Do you want to know more about this vacancy? Please contact Daniela Kozlíková at Daniela.kozlikova@tpv-tech.com.

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