Order Fulfillment Specialist – Amazon Europe (Prague)

Full-time
Prague - Holesovice

We are seeking for a new Order Fulfillment colleague to join our newly established team focusing on our Amazon customer on European level. Interested? Apply today!

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Purpose Of The Position

Based within a Shared Service Center in Prague, the Order Fulfillment department is the first and qualified back office contact for Customers. This makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction with regards to order / delivery management and complaints handling, as well as continuously improving service levels for the company. The Order Fulfillment specialist also plays a strong role in providing support to the sales organization. We are seeking for a new colleague to join our newly established team focusing on our Amazon customer on European level.

Responsibility

Order Management & Complaints Handling;

  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
  • Process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers
  • Process internal orders according to commercial organization´s instruction and requirements (marketing; consumer care; finance)
  • Participation in cross-functional projects (long term, short term)

Sales Support;

  • Support the country sales team in their day to day activities. This may include sales data analysis, pricing review, providing stock availability details, customer/sales office visits, etc.
  • Keep close track of sales plan per guidance from CO, marketing and planning department

Communication (in- and external;

  • Provide clear and qualified information, per guidance from Sales department, towards Customers (on availability, lead time, MOQ, EDI, etc.)
  • Engage in regular dialogues with Sales force, Credit Controllers, Demand Planners, W&D regarding order & complaint status, documents
What Do We Offer You
  • Possibility to become part of a dynamic company with a strong brand on the market
  • International environment of a middle size European SSC within the team of friendly openminded professionals
  • Cooperation with highly interesting process oriented customer on European level
  • Challenge to establish processes within new team and display the benefits of it
  • Competitive remuneration package plus quarterly bonus
  • Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport allowance, discount on company products, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice
Preferred Skills
  • Bachelor's degree level education or higher
  • Minimum of two years experience in customer relationship and supply chain/ logistic oriented role
  • Understanding of logistics, warehouses functioning, supply chain process
  • Previous experience with Amazon customer is a big asset
  • Good communication skills with fluency in English, other European language as advantage
  • Good hands on skills with MS office tools, especially Excel, SAP experience is advantage
  • Analytical, detailed oriented, focused, enjoying to follow processes and guidelines
  • Capability of understanding customer needs, emotionally balanced and mature personality
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible and proactive approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions
More Info

If you are interested in this opportunity, please send us your CV with motivation letter in English. Please contact Lenka Rahma at lenka.rahma@tpv-tech.com.

Acquisition as a result of this vacancy posting is not appreciated.

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