Order Fulfillment Leader – TV/Audio Philips – Prague (CR)

Full-time
Prague - Holesovice
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital  Signage Displays manufacturer. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

TP Vision Europe is looking for a an experienced Order process Leader to join our team within the Shared service center in Prague. Order Fulfillment Leader is responsible for the team that manages cluster of South Europe concerning the order fulfillment process, running the automation and improvements processes across organization in supply chain area. The position oversees the order tracking process and ensures the orders are processed in accordance with the organization's customer service standards.

Responsibility
  • Supervise the whole Order fulfillment process of the cluster South Europe (Italy, Spain, Portugal, France, Greece, Malta, and Cyprus)
  • Leading team of 8 people (2 direct reports), regular meetings with the team, coaching of individuals, performance reviews, managing resources within the team and ensuring back-up structure is in place
  • Ensure all incoming orders are processed properly/on-time, deliveries are scheduled according to customer requirements, pallets/Trucks are utilized, Revenue is recognized in line with company policy, claims are processed properly
  • Secure EDI process is working with given customers
  • Identify the improvement needs of processes and lead the changes, project management
  • Secure Flow charts/Work instructions and secure the knowledge over the processes inside the team
  • Continue improvement of customer satisfaction index
  • Secure good communication within the team and with relevant stakeholders (Customers, Sales director, KAMs, Collection team)
  • Securing review meetings with Sales organization and with Distribution centers
  • SAP Key user for Sales distribution module
  • Ensuring participation in external and internal audits
  • Participate in Logistics or Cross-functional projects
What Do We Offer You
  • Interesting position in an international environment of European SSC within the team of friendly and team spirit professionals
    Possibility to become a part of established dynamic company with strong brand on the market
    Opportunity to lead projects and have impact on company business
  • Competitive remuneration package and wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice
Education And Related Experience
  • University degree preferably in economics or business administration (or extensive experience)
  • Min. 10 years of professional experience in order management process, supply chain and logistics
  • Deep knowledge of order to cash, order management, customer service and logistics processes
  • Seasoned leader with min. 5 years of managerial experience of larger team
  • Strong leadership and managerial skills, ability to motivate, develop and influence
  • Experience in SSC organization or multinational company environment highly welcome
  • Project management experience
  • SAP knowledge, good Excel skills & analytical capability
  • Fluent in English, any other cluster language is a plus
  • Excellent communication skills, clear and direct, positive mental attitude, out of box thinking
  • Inspirational leader, coaching capabilities
  • Proactive behavior in order to resolve problems & queries with analytical and efficiency focus
  • Structured approach & close loop follow up
  • Project management and get things done orientation
More Info

Do you want to know more about this vacancy or are you ready to apply (please include your English CV and a motivation)? We would be happy to hear from you. Please contact Lenka Rahma (HR department) at Lenka.Rahma@tpv-tech.com​.

Acquisition as a result of this vacancy posting is not appreciated​.

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