Order Fulfillment Leader – Philips TV/Audio – Prague (CR)

Full-time
Prague - Holesovice

TP Vision is looking for a an experienced Order Fulfillment Leader to join our team in Prague. We particularly value innovation, agility, execution and accountability and hence we are looking for a candidate who can easily identify with these characteristics.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital  Signage Displays manufacturer. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Purpose Of The Position

Based within a shared service center in Prague the Order Fulfillment Leader is responsible for the team that manages cluster of South Europe (Spain, Portugal, France, Greece, Malta, and Cyprus) concerning the order fulfillment process including order entry, administration, and shipping. The position oversees the order tracking process and ensures the orders are processed in accordance with the organization's customer service standards.

Responsibility
  • Supervise the whole Order fulfillment process of the cluster
  • Ensure that;
    • all incoming orders are processed properly/on-time
    • Deliveries are scheduled according to customer requirements
    • Pallets/Trucks are utilized
    • Revenue is recognized in line with company policy
    • Claims for damaged goods/boxes, shortages etc. are processed properly
  • Secure EDI process is working with given customers
  • Drive process improvements through efficiency and automation in processes
  • Identify the improvement needs of processes and lead the changes
  • Secure Flow charts/Work instructions are up-to-date
  • Secure process knowledge inside the team
  • Continue improvement of customer satisfaction index
  • Lead team of 8 people (2 direct reports); hold regular meetings with the team, coaching of individuals, performance reviews, manage resources within the team and ensure back-up structure is in place
  • Secure good communication within the team and with relevant stakeholders ( Customers, Sales director, KAMs, Collection team)
  • Secure review meetings with Sales organization and with Distribution centers
  • Be SAP Key user for Sales distribution module
  • Ensure participation in external and internal audits
  • Participate in Logistics or Cross-functional projects
 
What Do We Offer You
  • Interesting position in an international environment of a European SSC within the team of motivated professionals
  • Possibility to become part of a newly established dynamic company with strong brand on the market
  • Competitive remuneration package
  • Wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
  • Attractive work location in Prague 7 - Holešovice
Education And Related Experience
  • University degree preferably in economics or business administration (or extensive experience)
  • 3-6 years of experience 3-6 years as team lead in a back office role within a SSC organization or multinational company
  • Strong knowledge of order to cash process, order management and logistics
  • Excellent commercial understanding & process knowledge
  • SAP knowledge
  • Good Excel skills 
  • Fluent in English, any other cluster language is a plus
  • Excellent communication skills, clear and direct, positive mental attitude
  • Strong leadership and managerial skills, ability to motivate, coach, develop and influence
  • Analytical, structured and out of box thinking ability
  • Proactive behavior in order to resolve problems & queries with analytical and efficiency focus
  • Project management 
More Info
Do you want to know more about this vacancy or are you ready to apply (please include your English CV and a motivation)? We would be happy to hear from you. Please contact Lenka Rahma (HR department) at Lenka.Rahma@tpv-tech.com​

Acquisition as a result of this vacancy posting is not appreciated​.

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