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Order Fulfillment Back Office Specialist ENG- Philips TV/AVA

Prague - Holesovice
Posted 2 weeks ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.


Based within a Shared Service Centrum in Prague, Order Fulfilment Back office Specialist is accountable for ensuring high quality of services for front office part of Order Fulfilment, with regard to Complaints handling and Master data management. Next to it, the department makes sure that all requirements for audits are fulfilled as well as that the control checks for quality of the processes are in place.

  • Process all transport claims across European countries
  • Make sure that requests are processed in line with Company policies, Work instructions as well as following Customer contracts
  • Collect all necessary documentation and prepare reporting
  • Reduce repeating issues in cooperation with Supervisor
  • Internal control of Customer Master data in Salesforce/ SAP
  • Secure preparation and quality check of Revenue samples (proof of deliveries, delivery notes) for audit
  • Participate in Logistics or Cross-functional projects
  • Participate in testing of new SAP functionalities/IT updates, overlooking UATs
What Do We Offer You
  • Possibility to become a part of established dynamic company with strong product brand
  • International environment of a middle size European SSC within friendly team
  • Competitive remuneration package plus quarterly bonus
  • Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport allowance, discount on company products, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice, currently hybrid home office/office working
Education And Related Experience
  • Min. 1 year of experience in data, administration, customer and/or supply chain oriented role
  • Fluent in English, any other European language as advantage
  • Good hands on with MS office tools, especially Excel (v-look up, pivot, functions) SAP as advantage but can teach you
  • Very good communication skills
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible and proactive approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfillment Back Office Specialist ENG, then apply today. Please send your English CV and a short motivation to

Acquisition as a result of this vacancy posting is not appreciated.

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