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Order Fulfillment Back Office Intern – ENG – part time Philips TV/Audio

Prague - Holesovice
Posted 2 weeks ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.


Based within a Shared Service Center in Prague, the Order Fulfillment Back Office Intern will get in touch with the Customer Service Desk functions - processing of Claims for TP Vision customers (Electronic goods Retailers and distributors). He/she participates on the process of managing the claim process from beginning till the end. It will enable him/her to learn how to manage the communication, get experience in customer service, supply chain and logistics as well as of SAP, Salesforce CRM system and developing knowledge of Excel.

  • Help on processing of claim on order claims in an accurate & timely manner
  • Participation on processing of Logistics complaints, such as damaged goods, stolen goods etc.
  • Keeping clear records over incoming and outgoing email correspondence / documents and archiving
  • Communication across order fulfillment teams on the ongoing claim processes
  • Keeping claims overview for customers
  • Other administrative tasks assigned by Order Fulfillment Back Office Supervisor
What Do We Offer You
  • Possibility to become a part of established dynamic company with strong brand
  • International environment of a European SSC within the team of friendly professionals
  • Long term cooperation on work agreement, 50% part time position, ideally 4h/day or based on agreement
  • Hours rate 150 - 200 CZK/ hour based on experience; discount on company Philips products, refreshment at work
  • Possibility to work from the office or switch to homeworking based on pandemic situation
  • Possibility to start immediately
  • Attractive work location in Prague 7 - Holešovice
Education And Related Experience
  • University student, suitable as part-time for maternity/paternity leave
  • Fluent in English, other European language as advantage
  • Good hands on with MS office tools, open to learn working with systems, SAP is an advantage
  • Positive and proactive personality, good communication skills, capability of understanding customer needs
  • Team oriented person with ability to learn
  • Responsible approach to work and ability to keep on deadlines
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Fulfillment Back Office Intern, then apply today. Please send your English CV and a short motivation to

Acquisition as a result of this vacancy posting is not appreciated.

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