Current job openings

Order Desk Specialist (German, Spanish or Dutch Speaker)

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 3 weeks ago

Do you want to be part of PPDS and contribute to our growth aspiration? This is your chance! We are looking for two enthusiastic Order Desk Specialist.

PPDS- Professional Display Solutions is one of the fastest growing players in Europe in the vision industry the B2B environment. And not without reason. We are loved because of our human approach in business and partnership. While we empower businesses to enjoy vision innovation and content via our high quality screens available in many formats.

The market for Professional Displays is booming, so we expand our market reach, get a wider footprint and develop ourselves further to offer the right portfolio of products and services to meet the customer demand. Sounds amazing, right?

All of this is possible because there is a great, inspiring team behind the business. A team which will grow with the business.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About PPDS

PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.

Scope

Amsterdam (the Netherlands) - The Order Desk team for Philips Professional Display Solutions is responsible for order fulfillment from customers in EMEA region and serve as the main window to our B2B customers and sales agents in the countries.

The Order Desk Specialist is part of the Operations team based in Amsterdam. You will report to the Team Lead Operations EMEA (functionally) and to the Head of Operations EMEA (strategically.You work to assist the local sales in multiple countries and are in touch with customers, local sales teams, logistics forwarders and warehouses for arranging the execution.

We are currently looking for all-round Order Desk Specialist to serve some of the EMEA countries as part of the team, including export procedures for outside of EU region.

We are looking for two new colleague’s who will join PPDS in the Order Desk Department!

Responsibility
  • Communication with customers and local sales teams: e.g. product availability requests, order intake, order confirmation, status/ shipment updates, etc.
  • Order processing and managing order book in SAP while checking all data is correct e.g. pricing, availability check, master data, conditions, pallet size, sipping instructions, etc.
  • On Time Delivery to customers: make sure orders will be delivered to customer as agreed or requested while keeping customer informed
  • Follow up on logistics and invoicing. Ensuring all documents are provided and special requirements are dealt with
  • Order Book Management: daily scan open orders to anticipate and prevent potential issues, check if orders are still up to date regarding e.g. confirmation/ planned shipment date, product availability / production changes, credit blocks, etc.
  • Keep track of project installation schedule with customers, ensure all requirements and timings are met while providing feedback to customers and local sales team
  • Backorder and Allocation Management: In times of product shortages, determine priorities together with the local sales manager for the critical products
  • Communicate with logistics service providers (warehousing and transport) about e.g. shipment execution and specific customer requirements. Make delivery appointments
  • Including sales support, customer complaints and claims, returns/RMA process, credit-/debit notes, extended warranty, export documentation, sample and service orders
  • Backup for other countries and activities from other colleagues within the team
  • Internally liaise with other departments and office locations when required
What Do We Offer You
  • A dynamic and fast moving international and technology driven environment
  • Competitive remuneration package
  • Fulltime position, based in Amsterdam
  • A fantastic role in a flat organization and an open, energetic and dynamic environment
  • Working for a great brand, an interesting fast growing B2B industry with attractive and innovative products and solutions.
Education And Related Experience
  • Fluent in English, in addition: Dutch, Spanish or German is required!
  • Business background, demonstrated experience in a logistics, customer service or order administration role.
  • Experience with SAP
  • The position requires good common sense: the ability to perform tasks with initiatives, to work independently, cooperate with others and know when to seek help from supervisors
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Order Desk Specialist, then apply today. Please contact Chelsea Nguyen (Corporate Recruiter) at Chelsea.nguyen@tpv-tech.com .

Acquisition as a result of this vacancy posting is not appreciated.

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