Junior IT Specialist – based in Amsterdam (the Netherlands)

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer with a turn-over of USD 9.1 billion in 2016. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

We value innovation, agility, execution and accountability. Hence we are looking for an IT Specialist who can easily identify with these characteristics and effectively cover the completion of data relevant for handling the IT issues. As part of our organization, this person needs to analyze technical problems, troubleshoot and make decision towards correct solutions, having good time management and project management skills to perform the support activities for an environment with
Approx. 130 PC’s (notebooks - Desktops –workstations with sometimes different operating system)

Purpose Of The Position

Receiving, prioritizing, documenting, and actively resolving requests from users in a timely manner.
A large proportion of the job requires talking to users directly or via telephone or Lync working in a busy (sometimes high pressure) helpdesk environment.
The role should have very good communication skills, have an excellent social behavior in dealing with users and to treat them always as “clients” . Overseeing and reviewing aspects of users IT infrastructure (including network, servers, switches, storage, security, software applications, external hosting, remote offices and backups).

Responsibility
  • Operates as a 1st line contact and support desk for all employee
  • Manage efficient and effectively the resolution of support issues that are reported
  • Act as a technical authority, providing expertise to vendors as well as towards IT team members (local and globally).
  • Communication with internal purchasing teams, local IT vendors and local service providers.
  • Desk phone administration and installation.
  • Administrating a database of local IT assets.
  • Generating IT reports for global purposes.
  • Basic administration of local and external services – Active Directory, Exchange, IWSVA, WDS, DNS, DHCP, Sharepoint

Typical work activities include:

  • Registering and follow-up of IT service tickets
  • Dispatching of incoming IT tickets towards 2nd and 3rd line support teams.
  • Troubleshooting problems and providing advice on the appropriate action towards 2nd and 3rd line support teams.
  • Analyze problems with PC (HW and SW) and offers acceptable and fast solutions to users
  • Analysing and resolving faults ranging from a major system crash to a forgotten password
  • Work on open issues with correct prioritization.
  • Follow-up of aging tickets and report to supervisor if not timey solved.
  • Physical Asset management (PC’s, Monitors, Keyboards, Cables, Equipment and accessories,..)
  • Installing, supporting and providing routine maintenance to hardware and software
What Do We Offer You
  • Full-time position with work location Amsterdam, opposite of Amstel Station
  • A diverse and broad IT role in a truly international, dynamic, innovative and growing organisation
  • Excellent opportunities to further develop and grow together with the company
  • Competitive rewards
Education And Related Experience
  • 0-3 years experience in relevenant IT roles
  • Windows 8, Window 10, Mac advantages
  • MS Office 2016
  • Windows Server administration, build and maintenance.
  • Understanding and working knowledge of Active Directory, exchange mailbox administration
  • DNS, group policies, domain controllers –basic
  • Basic knowledge of Routers, Firewalls, Switches, VPN devices and wireless and other networking technologies.
  • Understanding of backups and restoration methods.
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Junior IT Specialist, then apply today or send me an email Chelsea Nguyen, Chelsea.nguyen@people4office.com.

Acquisition as a result of this job posting is not appreciated

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