Head of Technical Sales Operations – Philips Professional Display Solutions

Do you want to be part of Philips Professional Display Solutions and contribute to our growth aspiration? This is your chance! We are currently looking for an experienced Head of Technical Sales Operations for EMEA.

Philips Professional Display Solutions is one of the fastest growing players in Europe in the Hospitality and AV industry in the B2B environment. And not without reason. We are loved because of our human approach in business and partnership. While we empower businesses to enjoy vision innovation and content via our high quality displays available in many formats.

The market for Professional Displays is booming, so we expand our market reach, get a wider footprint and develop ourselves further to offer the right portfolio of products and services to meet the customer demand. Sounds amazing, right?

All of this is possible because there is a great, inspiring team behind the business. A team which will grow with the business.

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About Philips Professional Display Solutions
Philips Professional Display Solutions (Philips PDS) is a business unit which exclusively markets and sells Philips Professional TVs, Digital Signage Solutions and LED Solutions worldwide. The business unit is operated by TP Vision and MMD, two legal entities which are subsidiaries of TPV – the global number one manufacturer in vision innovation. The entities were established in 2009 through a brand license agreement with Royal Philips. By combining the Philips brand promise with TPV's manufacturing expertise in displays, Philips PDS use a fast and focused approach to bringing innovative products to market. Philips PDS operates with its European headquarters in Amsterdam, The Netherlands.

Purpose Of The Position

As Head of Technical Sales Operations EMEA, you will be leading the Technical Sales Support (TSS) Team that is responsible for;

  • Product software validation; Gatekeeping all software releases by testing and validating new versions, ensuring compliance for EMEA market.
  • Technical support pre-sale; Working with software partners that develop applications on our platform to make their software compatible every time we create a new display product that will also change the platform it is using.
  • Technical support post-sale; Customer support by e.g. supporting their installation and roll out, solving software issues , solving interface issues and / or aligning with Service Department for warranty cases.
  • Technical support pre- and post-sale; Supporting integration within customers network environment and / or adapting to special use cases (defining best configurations, simulating and testing customer‘s set up).
  • Training pre- and post-sale; Training our customers regarding our products and software solutions; i.e. by delivering live, video, classroom as well as hands on training in our Ghent office or at customer location with the main objective to help them master application of our products.

You will be overall responsible for follow up and management of the different customer requests and managing the team priorities. Your office base will be Ghent (Belgium), your geographical work scope EMEA. You will be reporting to the Commercial VP EMEA.

Responsibility

As Head of Technical Sales Support, your responsibilities include;

  • Translation of the business strategy into a competitive support strategy towards customers.
  • Managing a team of 17 (of which 12 internal) TSS colleagues and priorities across the relevant Philips Professional Display Solutions product ranges (Digital Signage, Interactive Displays, LED and Professional TV).
  • Building a network with all major customers in different countries to ensure positive support image of the wider Professional Display Solution Team.
  • Aligning with R&D and Sales Directors / Key Account Managers in the region on the proposals, highlighting their impact and liability.
  • Leading and / or participating in business projects.
  • Managing synergy between different customers.
  • Managing partners having their own business policy
What Do We Offer You
  • An interesting, empowering head op technical sales operations position in which you will have a great deal of autonomy.
  • A dynamic and fast moving international and technology driven environment.
  • Leading and being part of a great team of support engineers.
  • An international position and environment.
  • Competitive remuneration package.
  • The opportunity to further develop and strengthen broad skills, knowledge and network.
Preferred Skills
  • MSc degree or similar level reached through another form of training or experience.
  • Solid track record in leading a technical team across various product lines, preferably in a B2B / technical sales operations environment.
  • Professional knowledge of a wide range of third party solutions for AV and/or IT products /technologies.
  • Experience in Digital solutions and Product categories such as: Digital Signage, Interactive Displays, LED, Professional TV.
  • Strong priority setting capabilities.
  • Commercial mindset and strong customer focus.
  • Mastering the overall responsibility for effective and timely solution execution towards (B2B) customers.
  • Project management experience and capabilities.
  • Excellent communication skills in English; preferably also other languages skills.
More Info

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Head of Technical Sales Operations, then apply today. Please contact Sandra Lintel (Corporate Recruiter) at info@careersattpvision.com (please include your CV and a short motivation).


Acquisition as a result of this vacancy posting is not appreciated.

 

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