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Global Editor – TPV Amsterdam

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 2 weeks ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

This role is within the team of Digital Customer Experience Europe & Americas and Knowledge Management Europe and is for all our products at TPV (TV, AVA, Monitors, Professional Displays and Signage). The operates from various locations globally and currently has 7 team members. The manager is located in our Amsterdam office (The Netherlands).

In this team the Digital Customer Experience part focusses on development and management of the support website for TV, Sound, Monitors and IT Accessories products. To provide our consumers one central place for their questions and service options.

The Knowledge Management part focusses on the development, creation and management of the Knowledge Content that is needed on the support website to provide answers to the customer’s questions. Furthermore, this part of the team provides content to our Consumer Care teams for their daily operations with our consumers.

In this role the Global Editor is focused on the creation, development and management of the Knowledge content in quality and quantity to provide all consumers with the answers they might be looking for. This is done based on, new product releases, feedback from the Consumer Care teams, the Digital Customer Experience team and based on data that indicate where Knowledge content needs to be created or adjusted.

The Editor will be an important driver behind the success of self-service content on our support website and continuously look for opportunities to improve the quality and quantity of the knowledge content. In this role you will be working closely with the manager of the team and the Digital Content Manager.

Responsibility
  • Create new consumer friendly and easy to find Knowledge content for online (including bots) and offline usage that meets the needs of our consumers, with combinations of words and visuals
  • Develop and manage existing Knowledge content and connects the right key words, synonyms and other tags for best matching search results
  • Translate complex internal product information into simple to understand, polished and engaging content
  • Handling the creation, development and management of the content within the set timelines and targets (NPS, User Goal Completion Rate, deflection and First Contact Resolution)
  • Translate product experience into Knowledge content by testing products themselves
  • Manages the thin line between display content publicly or keep it for internal use only 
  • Manages the translation of feedback into new improvements or creations
  • Manages with your colleagues the Knowledge structure, consistency, databases and other systems with great accuracy and care
  • Analyses reports on global level and delivers actionable input
What Do We Offer You
  • Dynamic company with strong brand products on the market
  • Interesting challenging position with the big responsibility
  • Competitive remuneration package and nice company benefits 
  • International environment within friendly team where proactivity, initiative and constant search for better ways of working and improvements are valued
Education And Related Experience
  • Bachelor level education, or has reached this level through comparable training or experience
  • Experience within Content creation;
  • article writing
  • setting up How-to scenarios
  • dialogue and decision trees
  • Strong communicator and able to translate technical language into consumer-friendly language -
  • Strong (project) management skills with focus on customer journey/ consumer experience -
  • Technical background in consumer electronics is a pré
  • Knowledge of CRM tooling, Salesforce Service cloud knowledge is a pré
  • Out of the box thinker
  • Fluent English (verbal and written)
  • Other fluent language(s) (verbal and written) would be pré
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Global Editor, then apply today. Please contact Monique Manger (Corporate Recruiter) at Monique.Manger@tpv-tech.com (please include your CV and a short motivation).

Acquisition as a result of this vacancy posting is not appreciated.

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