Digital & selfservice manager TP Vision – Amsterdam (The Netherlands)

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
About TPV Technology

TPV Technology is an internationally-renowned PC monitor and TV manufacturer with a turn-over of USD 9.1 billion in 2016. It has been listed on both the Hong Kong and Singapore stock exchanges since 1999. TPV serves as an original design manufacturer for some of the best-known TV and PC brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. The company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand. TP Vision engages in developing, manufacturing and marketing Philips branded TV sets in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Purpose Of The Position

The Digital and Self Service Manager is focused on the digital Front End aftersales experience. You will support on all our products here at TP Vision/ MMD (Philips TV, Philips Audio Video, Philips & AOC Monitors, Philips Hotel TV and Philips Digital Signage). You will be the main driver behind the self service support website and continuously look for opportunities to improve the website and will turn our customers in ambassadors of our brand.

Besides driving the online service experience, you also need to support in other front end related activities, mainly for the B2B environment.
For this reason we are looking for a highly flexible, experienced person who is not afraid to take a new challenge.

Responsibility
  • Tracking all activities to create improvements online;
  • Promoting our support tools actively towards customers;
  • Managing the different customer data sources and CRM database;
  • Integrating new CRM platform into our current web environment;
  • Driving the how to video creation;
  • Driving the customer journey program;
  • Putting up the right content, on the right time for the right user;
  • Finding the right balans between the online channels

You will be working closely with internal stakeholders as well as with Philips in order to get overall alignment and make sure the projects are executed timely and according to requirements. You will report directly the call center operation lead and to the operational lead monitor.

What Do We Offer You
  • Fulltime position based in Amsterdam while traveling to other countries aswell
  • Working for a great brand and growing business in an international working environment
  • Room for own, creative ideas and initiatives¬†
Education And Related Experience
  • Bachelor or Master level education, or has reached this level through comparable training or experience
  • 5 years of experience within (Digital) marketing
  • Experience in an international company
  • Strong (project) management skills with focus on customer journey/ consumer experience
  • Out of the box thinker
  • Fluent English (verbal and written)
More Info

Do you want to know more about this vacancy or are you ready to apply (please include your CV and short motivation), please apply via the application form or contact Chelsea Nguyen (Chelsea.nguyen@people4office.com).

Acquisition as a result of this job posting is not appreciated

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