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Digital Customer Experience & Service Manager EU

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 2 months ago

Do you want to be part of TP Vision team and be the main driver behind the self service support website. You are continuously look for opportunities to improve the website and will turn our customers in ambassadors of our brand. This is your chance! We are looking for a Digital Customer Experience & Service Manager EU.

 

 

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Amsterdam (The Netherlands) - The Digital Customer Experience & Service Manager will ensure that the customer (B2B and B2C) has an optimal Customer Experience on the self-support website of the brands Philips and AOC. Together with Sales Support and other stakeholders, you will ensure that all data (CRM) is translated into improvements to this customer service journey. With the main goal: customers need to be able to find information they need at the time they need it and be informed even before they need it!

Responsibility
  • Tracking all activities to create improvements online;
  • Design, create and maintain online troubleshooting and maintain digital content;
  • Promoting our support tools actively towards customers;
  • Managing the different customer data sources and CRM database;
  • Integrating new CRM platform into our current web environment;
  • Driving the how to video creation;
  • Driving the customer journey program;
  • Ensure the right content, on the right time for the right user.
What Do We Offer You
  • Fulltime position and competitive rewards , based in Amsterdam;
  • An interesting, dynamic, challenging, and fast-moving international working environment;
  • Opportunity to grow true business sense.
Education And Related Experience
  • Bachelor or Master level education;
  • 5 years of experience within Digital Customer Service;
  • European working experience;
  • Strong (project) management skills with focus on customer journey/ consumer experience;
  • B2B experience is a pré;
  • Strong communicator and able to translate technical language into consumer friendly language;
  • Knowledge of CRM tooling, Salesforce Service cloud knowledge is a pré;
  • Out of the box thinker;
  • Fluent English (verbal and written).
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Digital Customer Experience & Service Manager EU, then apply today. Please contact Sandra Lintel (Corporate Recruiter) at info@careersattpvision.com (please include your CV and a short motivation).

Acquisition as a result of this vacancy posting is not appreciated.

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