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Digital CS & Digital Content Manager EU

Full-time
Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 2 weeks ago
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Amsterdam (The Netherlands) – Digital CS & Digital Content Manager is focused on the front end of our business. You will support on all our products at TPV (TV, AVA, Monitors, Hotel TV, Digital Signage). The Digital CS & Digital Content Manager will be the main driver behind the self service support website and continuously look for opportunities to improve the website and will turn our customers in ambassadors of our brand.

The frontend department is moving from a reactive approach, to a proactive customer oriented department, including self-service. By enabling regular contact moment, we want to take customers into our journey and increase brand loyalty/retention. To do this customers need to be able to find information they need at the time they need it and be informed even before they need it!

The Digital CS & Digital Content Manager will be working closely with internal stakeholders as well as with Philips in order to get overall alignment and make sure the projects are executed timely and according to requirements.  

Responsibility
  • Tracking all activities to create improvements online;
  • Design, create and maintain online troubleshooting and maintain digital content
  • Promoting our support tools actively towards customers;
  • Managing the different customer data sources and CRM database;
  • Integrating new CRM platform into our current web environment;
  • Driving the how to video creation;
  • Driving the customer journey program;
  • Ensure the right content, on the right time for the right user;
  • Finding the right balans between the online channels
What Do We Offer You
  • Fulltime position and competitive rewards , based in Amsterdam
  • An interesting, dynamic, challenging, and fast-moving international working environment
  • Opportunity to grow true business sense
Education And Related Experience
  • Bachelor or Master level education, or has reached this level through comparable training or experience
  • 5 years of experience within (Digital) marketing
  • Experience in an international company
  • Strong (project) management skills with focus on customer journey/ consumer experience
  • Technical backgound in consumer electronics
  • Strong communicator and able to translate technical language into consumer friendly language
  • Knowledge of CRM tooling, Salesforce Servicecloud knowledge is a pré
  • Out of the box thinker
  • Fluent English (verbal and written)
More Info

If you enjoy working with knowledgeable, success oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Digital CS & Digital Content Manager, then apply today. Please contact Chelsea Nguyen (Corporate Recruiter) at Chelsea.nguyen@tpv-tech.com (please include your CV and a short motivation).

Acquisition as a result of this vacancy posting is not appreciated.

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