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Customer Master Data Process Owner (Philips TV & Sound)

Full-time
Prague - Holesovice
Posted 2 months ago

Job Features

Job CategoryMid-Senior level
About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Scope

Embedded in the multi-disciplinary European Sales Operations team, the Customer Master Data Process Owner formulates, implements and supports best business practices of the organization in the area of CRM and operational Master Data (Salesforce.com, SAP, business tools). Directly accountable for the accuracy and integrity of data across multiple systems, this role is a tactical focus point for our continuous improvement efforts, documenting as-is and to-be Master Data business processes and providing assistance to stakeholders in an international organization. These processes support planning, commercial, financial, logistics, order processing, marketing and sales organizations.

Responsibility
  • Implement and enforce and train the organization in Customer Master Data standards and guidelines
  • Analyze existing Master Data processes, identify weaknesses and follow up with recommendations and detailed execution plans for ongoing improvements
  • Develop and document processes with other functional data owners to support ongoing maintenance and data integrity
  • Ensure data quality, compliance, consistency and integrity of master data across business systems including SAP and Salesforce.com to include set-up and maintenance of customer accounts, pricing and other business relevant data
  • Identify areas for data quality improvements and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
  • Conduct data cleaning to rid the system of legacy, old, unused or duplicate data
  • Lead interfacing projects to optimize efficiency and reduce data related risks
  • Act as key contact for problem resolution and analysis relating to Master Data
  • Assist in ensuring compliance with export controls
What Do We Offer You
  • Interesting position with wide responsibilities and possibility to have impact on processes in company
  • 🌍 International environment within a motivated professional team & informal and pleasant atmosphere
  • 🎁 Benefits include 26 days of holidays, 4 sick days, flexible working hours, meal tickets, transport allowance, Multisport card, discounts on Philips products, and more
  • 💻 Company equipment – laptop, mobile phone (with corporate SIM card with unlimited tariff)
  • 🏡 Hybrid work model - combining the possibility of remote work and office work (3 days office/2 days home office) - we have a nice and well-located office in Prague 7 Holešovice
  • 🌴 Possibility to work from abroad – up to 1 month/year
Education And Related Experience
  • Bachelor's degree (or equivalent combination of education and experience) in business administration, information science, data management or related field
  • 3+ years’ work experience in relevant area (customer master data, CRM maintenance/administration or similar)
    Previous knowledge of SAP at user or master data management level preferred
  • Good PC and business solutions software skills
  • Fluent in English language
  • Process orientation and user satisfaction attitude
  • Analytically minded and methodical problem solver
  • Excellent customer service and “can do” mentality
  • Ability to work independently and as part of a team
  • Very good communication skills, emotional balance and mature personality
  • Positive mental attitude, out of box thinking, common sense

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