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Consumer Engagement Manager Europe – Philips TV & Sound

Prins Bernhardplein 200, 1097 JB, Amsterdam
Posted 2 months ago

We are looking for a Consumer Engagement Manager to join our growing and enthusiastic Marketing team in Amsterdam.
Are you entrepreneurial and do you have experience with defining CRM strategy and CRM tools? Do you also understand the 360 degree customer engagement journey? Are you looking for a new challenge? This your chance to join us in our exciting journey!

About TPV Technology

TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

About TP Vision

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Purpose Of The Position

As Consumer Engagement Manager (CRM+) Europe for Philips TV & Sound, you will be responsible for the program on post purchase consumer experience. You will shape and implement the CRM strategy with a specific focus on understanding consumer usage behaviour and driving loyalty to the Philips (electronics) brand through specific category programs.
Being part of the European marketing organization, you will be reporting into the Head of Digital marketing. Your work location is flexible (HQ Amsterdam and home based).


  • Define and implement new CRM strategies and nurturing programs to drive engagement and loyalty towards all TV & Sound products ranges
  • Define and implement new reporting structures driven by automation
  • Manage the Ratings and Review programs across all retailer partner channels and owned/earned media
  • Manage the product testing programs
  • Define programs to grow consumer registration rate
  • Provide a substantial contribution to TP Vision’s data-driven marketing capabilities
  • Develop data-driven marketing projects to optimize consumer experience through personalization, consumer analytics and marketing automation technology
  • Drive and optimize the segmentation & personalization strategy of all direct-to-consumer communication channels and translate this into practical implementation across channels
  • Ensure the technical performance of all CRM touchpoints with a specific focus on the DRP (Dynamic Registration Platform)
  • Identify, develop, create and continuously improve CRM communications
  • Make decisions based on our data to improve all CRM communications and set a standard to enhance personalized content to maximize our member lifetime value
  • Partner up with external agencies to optimize, improve and enhance CRM performance and stay educated on new opportunities
  • Work closely with consumer care team to ensure smooth (post-)purchase experience and nurturing period
What Do We Offer You
  • A new, fulltime position and flexible working (from our refurbished European HQ office in Amsterdam, opposite from Amstel station, and from home)
  • An entrepreneurial, dynamic, challenging, and fast-moving international working environment, working with a great brand (Philips)
  • Opportunity to build a consumer engaging strategy from the start with focus on impact in each market and seeing the results
  • Fast decision making environment / flat organisation
  • Competitive remuneration
Education And Related Experience
  • Minimum 5 years of relevant experience in a fast-paced and international organization
  • An Entrepreneurial spirit with a passion to build (and change)
  • Experience with the formation of CRM strategies
  • Experience and affinity with CRM tools
  • Proven success in running data-driven marketing projects and deep consumer analytics
  • Strong stakeholder communication skills to collaborate with various internal and external stakeholders
  • Strong communication and storytelling skills in English, and Dutch, or any other European language
  • Ability to understand and respond to business needs in a rapidly changing environment
More Info

If you enjoy working with knowledgeable, success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Consumer Engagement Manager, then apply today. Please contact Sandra Lintel (Corporate Recruiter) at (please include your CV and a short motivation).

Acquisition as a result of this vacancy posting is not appreciated.

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